Terms and Conditions for Man And Van Claphamcommon

These Terms and Conditions set out the basis on which Man And Van Claphamcommon provides removal, transport, delivery, and related service work to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. If you do not agree with any part of these terms, you should not proceed with a booking.

This document is intended to be a clear legal page for customers using a man and van service, a van and man service, or any similar transport support arranged through our business. It applies to domestic and commercial jobs where the service includes loading, unloading, collection, delivery, transportation, or associated handling of goods. These terms should be read together with any written quotation, booking confirmation, or job-specific instructions.

The phrase “we,” “us,” and “our” refers to the service provider operating under Man And Van Claphamcommon. The phrase “you” or “customer” refers to the person, company, or organisation booking the service. Headings are included for convenience only and do not affect interpretation. If any part of these terms is found unenforceable, the remainder shall continue in full force and effect.

1. Booking process

Bookings may be made by providing the required job details and accepting an estimated or fixed quotation. A booking is only confirmed when we have accepted the job, the customer has provided the necessary information, and, where required, any deposit or pre-authorisation has been received. We may refuse or decline a booking at our discretion if the job is unsuitable, unsafe, unlawful, outside our service scope, or if the details provided are incomplete or misleading.

When arranging a Man And Van Claphamcommon booking, the customer must provide accurate information, including collection and delivery addresses, access details, item descriptions, floor levels, parking restrictions, time windows, and any special handling requirements. If the job changes materially after booking, we may revise the quotation, alter the vehicle size, adjust timings, or cancel the service where the revised requirements cannot reasonably be met.

2. Customer responsibilities

The customer is responsible for ensuring that all goods are properly packed, labelled, and ready for safe handling unless packing has been expressly agreed as part of the service. Fragile items, high-value goods, glass, artwork, electronics, antiques, and disassembled furniture should be clearly identified in advance. The customer must also ensure that premises, pathways, and access routes are reasonably safe and suitable for the work to be carried out.

Where parking permits, building access permissions, lift reservations, security clearances, or any other authorisations are required, the customer must arrange these in advance unless we have expressly agreed otherwise. Delays caused by failed access, missing permits, incorrect addresses, or inaccurate item descriptions may result in additional waiting charges or a revised service charge. The customer must be present, or represented by an authorised person, at collection and delivery unless agreed otherwise in writing.

3. Pricing and payments

Prices may be quoted as hourly rates, fixed fees, distance-based charges, or a combination of these, depending on the service requested. Any quotation is based on the information supplied at the time and may change if the actual job differs from the description provided. Unless stated otherwise, prices are exclusive of any unusual waiting time, extra labour, congestion caused by access issues, parking fines attributable to the customer, storage beyond the agreed period, or specialist handling requested after booking.

Payment terms will be stated at the time of booking or in the booking confirmation. We may require full payment in advance, a deposit, or payment on completion. Accepted methods of payment may include bank transfer, card payment, or another method agreed in advance. The customer must ensure that payment is made in cleared funds by the deadline specified. If payment is overdue, we may charge reasonable administration costs and interest to the extent permitted by law.

Where the service involves multiple stops, long-distance travel, or additional labour beyond the original scope, we may issue an updated invoice reflecting the actual work completed. Any dispute about pricing must be raised promptly and in good faith. The customer shall not withhold undisputed sums because of a separate complaint unless required by law.

4. Cancellations and rescheduling

The customer may request cancellation or rescheduling by giving reasonable notice. Because vehicles, staff, and time slots are allocated in advance, late cancellation may attract a fee. Unless a different cancellation policy is stated in the quotation, the following general approach applies: cancellations made with at least 48 hours’ notice may be chargeable at a low administrative rate, cancellations made within 48 to 24 hours may incur a partial charge, and cancellations made within 24 hours or on arrival may be charged in full or in part depending on the circumstances.

If we need to cancel or reschedule due to vehicle issues, staffing problems, severe weather, unsafe conditions, road closures, or other events beyond our reasonable control, we will use reasonable efforts to offer an alternative date or time. We are not responsible for indirect losses arising from a cancellation or rescheduled booking, including missed appointments, lost earnings, or third-party charges, unless such liability cannot lawfully be excluded.

5. Service standards and limitations

We will provide the service with reasonable care and skill. However, the customer acknowledges that transport and lifting work can involve unavoidable risks. We may refuse to move items that are unsafe, illegal, excessively heavy without adequate support, improperly packed, contaminated, leaking, or otherwise unsuitable. We may also decline to handle items that pose a risk to health, safety, the vehicle, or our staff.

Man and van Claphamcommon services do not include specialist engineering, dismantling beyond basic furniture disassembly agreed in advance, electrical installation, plumbing, or structural work. We do not guarantee delivery times unless a fixed delivery window has been expressly agreed. Traffic, weather, access constraints, and unforeseen operational issues may affect timing. Any estimated arrival time is an approximation only.

6. Liability

Our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We are not liable for pre-existing damage, items inadequately packed by the customer, latent defects, normal wear and tear, or damage resulting from the customer’s instructions, handling by third parties, or circumstances outside our control. The customer should ensure that valuables and irreplaceable items are suitably insured.

Where liability is established, our responsibility will be limited to the reasonable direct loss suffered and, where applicable, to the repair or replacement value of the item concerned, subject to any proven depreciation. We shall not be liable for loss of profit, loss of business, loss of opportunity, consequential loss, or indirect damage, to the fullest extent permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

The customer must notify us of any damage, shortage, or problem as soon as reasonably possible and, where practicable, before the service vehicle departs. Claims raised significantly later may be difficult to investigate and may be rejected if delay has prejudiced our ability to assess the issue. Any claim must be supported by reasonable evidence, including photographs, descriptions, and proof of ownership or value where relevant.

7. Waste regulations and prohibited items

Where our service includes removal of waste, disposal of unwanted items, or clearance of materials, the customer must ensure that any waste presented for collection is lawful to transport and dispose of. We operate in accordance with applicable UK waste laws and regulations, including rules relating to proper transfer, handling, and disposal. The customer must disclose the nature of any waste in advance so that we can determine whether it can be accepted.

We do not accept hazardous, toxic, infectious, flammable, pressurised, explosive, or otherwise regulated materials unless we have explicitly agreed in writing and are legally permitted to handle them. This includes, without limitation, asbestos, chemicals, clinical waste, gas cylinders, solvents, oils, and certain electrical or contaminated items. If prohibited waste is presented without disclosure, we may refuse collection, isolate the waste where safe, and charge any additional costs arising from the incident.

8. Customer declarations for waste services

The customer confirms that any waste handed over to us is accurately described and lawfully owned or authorised for disposal. If duty of care documentation, transfer notes, or other records are required, the customer agrees to provide truthful and complete information. Where the service involves mixed waste, the customer must separate materials where reasonably requested, particularly when hazardous and non-hazardous items are mixed.

We may use licensed third-party facilities or partners for disposal, recycling, or transfer where appropriate. The customer acknowledges that some items may be recycled, recovered, reused, or disposed of in accordance with prevailing environmental requirements and available facilities. If a collection includes waste that later proves to be incorrectly described, contaminated, or restricted, the customer will be responsible for any resulting charges, penalties, or compliance costs arising from the incorrect declaration.

9. Delays, access, and waiting time

If we are delayed by the customer’s failure to provide access, directions, permits, keys, or a suitable recipient for delivery, waiting time may be charged at the applicable rate. We are not responsible for delays caused by road traffic, weather, accidents, strikes, police restrictions, or similar events. Any scheduled time is an estimate unless specifically confirmed as a guaranteed slot in writing.

10. Subcontracting and third parties

We may use subcontractors, helpers, drivers, or third-party providers to deliver all or part of the service. Where we do so, we remain responsible for the service provided to the extent required by law and by these terms. The customer shall not impose separate instructions on third parties acting on our behalf unless those instructions have been approved by us in advance. Any agreement between the customer and a third party arranged independently of us is outside our control and responsibility.

11. Complaints and dispute handling

If the customer is dissatisfied with any aspect of the service, the matter should be raised promptly so that we have the opportunity to investigate and, where possible, resolve it. We may request photographs, documents, or other evidence to assess the complaint. The parties should first seek to resolve disputes amicably and in good faith before pursuing formal action. Nothing in this section prevents either party from seeking urgent injunctive relief or other remedies where necessary.

12. Governing law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer is entitled by law to bring proceedings in another part of the United Kingdom. If any provision of these terms is invalid or unenforceable, it shall be severed to the minimum extent necessary and the remaining provisions shall continue to apply.