Terms and Conditions for Man And Van Claphamcommon

These Terms and Conditions set out the basis on which Man And Van Claphamcommon provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or accepting the service on the day, the customer agrees to be bound by these terms. Please read them carefully before placing a booking, as they explain how services are arranged, how payments are handled, and the responsibilities of both parties. These terms apply to private customers, landlords, tenants, and businesses unless we expressly agree otherwise in writing.

The purpose of this page is to provide clear legal terms for our Clapham Common man and van service. It is not a guide, promotional page, or advice article. The wording below is intended to be practical and fair, while also reflecting common UK service standards. We may update these terms from time to time, and the version in force at the time of booking will usually apply to that booking unless a change is required by law.

In these terms, references to we, us, and our mean the service provider operating under the name Man And Van Claphamcommon. References to you and your mean the customer, person making the booking, and any person authorised to act on their behalf. If any part of these terms is unclear, the customer should raise it before the booking is confirmed. Continued use of the service indicates acceptance of the applicable conditions.

1. Booking process

Bookings may be made by the methods we make available from time to time, and are subject to availability. A booking is not confirmed until we have accepted the request, provided a quotation or estimated price where applicable, and received any required deposit or written confirmation. The customer must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, floor levels, parking restrictions, time constraints, and any special handling requirements. For a man and van Claphamcommon booking, incomplete or inaccurate information may affect the price, timing, vehicle size, or number of operatives required.

We reserve the right to refuse, alter, or cancel a booking where the information provided is misleading, unsafe, unlawful, or materially different from the actual job. Any quotation is based on the details given at the time of booking and assumes reasonable access and reasonable labour conditions. If the job changes on the day, we may revise the price accordingly. Unless stated otherwise, all timings are estimates and may be affected by traffic, weather, loading conditions, delays at collection or delivery points, and other factors outside our control.

2. Payments

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, part payment, or full payment in advance, particularly for larger moves, urgent bookings, or jobs involving significant resource allocation. Unless otherwise agreed in writing, the balance must be paid on completion of the service. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement made. Any bank charges, failed payment fees, or administrative costs arising from non-payment or reversed payments may be passed on to the customer where permitted by law.

All prices are subject to change if the scope of work differs from the original booking information. This may include additional items, extra waiting time, additional trips, or increased labour where access is difficult or where the customer asks us to carry out work not originally agreed. For any Clapham Common man with van service, if the customer is not present or cannot authorise changes, we may pause the job until payment or approval is received. Ownership of goods remains with the customer at all times; however, we may retain any non-personal item lawfully in our possession in relation to unpaid sums, subject to applicable law.

If a quotation is described as fixed, that fixed price applies only to the scope of work clearly described in the booking. If the customer requests changes or if the actual requirements differ materially, the fixed price may no longer apply. Where the service is charged by time, the clock will normally start when the crew arrives at the agreed location or at the nearest reasonable point where access is available, and will continue until the work is completed or until the booking ends. Breaks, delays caused by the customer, and unscheduled waiting time may be chargeable.

3. Cancellations and amendments

The customer may cancel or amend a booking by giving us reasonable notice. Cancellations made close to the booking date may incur a charge to cover administration, vehicle allocation, and lost time. Unless a different notice period is stated in writing, the following general rules apply: cancellations made more than 48 hours before the scheduled service may be eligible for a refund of any deposit less reasonable administration costs; cancellations within 48 hours may result in part or full retention of the deposit; and cancellations on the day of the booking or after the crew has been dispatched may be charged in full or in part depending on the circumstances.

If we need to cancel or reschedule a booking due to illness, vehicle breakdown, unsafe conditions, severe disruption, or other events beyond our control, we will aim to give reasonable notice and offer an alternative date where possible. We are not liable for indirect losses caused by a cancellation or rescheduling where no fault on our part exists. In the case of a Man And Van Claphamcommon service, amendments requested by the customer, including changes to address, time, vehicle requirements, or scope of work, are subject to availability and may affect pricing and service timing.

4. Customer responsibilities

The customer is responsible for ensuring that the items to be moved are ready at the agreed time, properly packed unless packing has been included, and clearly separated from items not to be taken. Fragile, valuable, or sentimental items should be identified in advance. The customer must ensure lawful access to the property and obtain any required permissions, permits, or building approvals. Where parking, loading bay access, or waiting restrictions apply, the customer should arrange suitable access or reimburse any reasonable additional costs arising from the lack of access.

It is also the customer’s responsibility to ensure that no prohibited, hazardous, unlawful, or unsafe items are handed to us without prior written agreement. We may refuse to move items that we believe are dangerous, contaminated, improperly packed, excessively heavy for the available equipment, or likely to cause damage to property, people, or vehicles. If such items are discovered during the job, we may stop work, adjust the price, or end the service immediately. The customer must provide accurate declarations regarding the contents of boxes, sacks, bags, and containers.

5. Liability and damage

We will take reasonable care when handling items and carrying out the service. However, liability is limited to the extent permitted by UK law. We are not responsible for pre-existing damage, wear and tear, items inadequately packed by the customer, or damage arising from the customer’s instructions, faulty lifting points, hidden defects, or unsuitable access. For example, where the customer asks us to move an item through a narrow space, dismantle furniture without suitable tools, or transport goods not correctly prepared, any resulting damage may not be covered if it was reasonably avoidable only by refusing the task.

Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law. Where we are found liable for loss or damage, our liability will generally be limited to the reasonable repair or replacement cost of the affected item, subject to evidence of value and subject to any insurance arrangements in force. We will not be liable for indirect, special, or consequential losses such as loss of profits, missed appointments, loss of business, or emotional distress, except where the law requires otherwise.

Customers are encouraged to arrange suitable insurance for high-value or irreplaceable items. Any insurance cover we may hold is separate from this contract and will be governed by the terms of the relevant policy. If a claim is made, the customer must notify us promptly, provide reasonable evidence, and allow us a fair opportunity to inspect the item or incident. Failure to report a problem within a reasonable time may affect our ability to investigate and may limit any remedy available.

6. Waste regulations and prohibited items

Where the service includes disposal, removal for waste, or transport of unwanted items, the customer must comply with all applicable UK waste laws and regulations. Waste must be described accurately so that we can determine whether it is suitable for carriage, disposal, recycling, or donation. We will only collect, transport, or dispose of waste in line with lawful requirements and with the facilities or licensing arrangements available to us. Any waste transfer or disposal arrangement is subject to the customer providing correct information about the type and quantity of waste involved.

It is illegal to present certain items for disposal without proper controls, and some materials require specialist handling. These may include asbestos, clinical waste, chemicals, solvents, oils, pressurised containers, batteries in large quantities, sharps, paint, gas canisters, electrical items with hidden hazards, and any item contaminated by biological or toxic substances. We may refuse any load containing prohibited or undeclared waste. If unlawful, hazardous, or misdescribed waste is discovered, the customer remains responsible for all resulting costs, fines, cleaning, disposal charges, and any third-party claims arising from the incident.

Where the service includes removal of reusable goods, the customer confirms that they own the items or have authority to dispose of them. The customer must not ask us to remove items that are subject to a retention of title, lease, hire, finance agreement, tenancy restriction, or any other third-party interest unless permission has been obtained. A Claphamcommon man and van waste-related booking does not create any obligation on us to accept every item, and acceptance of one item does not mean all items in a load are acceptable.

7. Access, delays, and waiting time

We rely on the customer to provide clear access to the collection and delivery locations. If access is blocked, delayed, or unsafe, we may charge for waiting time, additional labour, parking costs, or a return visit. This includes situations where keys are unavailable, lifts are out of service, access codes are not provided, items are not ready, or the customer is absent without prior agreement. Our team may take reasonable steps to contact the customer, but we are not obliged to wait indefinitely or to continue work if the delay is unreasonable.

We may suspend or stop work where continued performance would be unsafe, unlawful, or likely to cause damage. If the service is interrupted because of access issues, the customer will still be responsible for charges already incurred. In some cases, we may agree to return later the same day or on another date, but this will depend on our schedule and may involve extra charges. Any estimate of arrival or completion is a target only and should not be treated as a guaranteed deadline unless expressly confirmed as such in writing.

8. Insurance, claims, and complaints

Where applicable, we maintain appropriate business insurance for the services we provide. However, insurance cover does not extend to every loss, and it does not remove the customer’s responsibility to pack, label, and declare items properly. If damage or loss is alleged, the customer must report it as soon as reasonably possible and in any event within a reasonable time after completion of the job. The customer should keep any affected item, packaging, and supporting evidence available for inspection. We may decline a claim if the evidence is insufficient or if the customer has disposed of the relevant item before we had a fair chance to review it.

If there is a complaint about the service, the customer should provide a clear description of the issue and any supporting information. We aim to review legitimate concerns fairly and promptly. A complaint process does not create any admission of liability. Any remedy offered will depend on the facts, the contract, and applicable law. Nothing in these terms prevents a customer from relying on statutory rights where those rights apply under the Consumer Rights Act 2015 or other relevant legislation.

9. Force majeure

We will not be liable for failure or delay in performing our obligations where the delay or failure is caused by events outside our reasonable control. Such events may include severe weather, flood, fire, road closure, accident, industrial action, public transport disruption, utility failure, government action, epidemic restrictions, or breakdown of equipment or vehicles not caused by neglect. If a force majeure event occurs, we may reschedule, suspend, or cancel the service without liability for consequential losses, although any unused deposit will be handled fairly in line with the circumstances.

10. Governing law and jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where the customer is entitled to bring proceedings in another part of the UK under mandatory consumer law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver of any term will be effective unless agreed in writing by an authorised representative of the business.

The above terms apply to the full range of Man And Van Claphamcommon services, including one-off moves, same-day transport, furniture moves, small removals, and related labour carried out as part of a booked job. By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these conditions. If the customer books on behalf of another person, they confirm that they have authority to accept these terms for that person and that the information supplied is accurate and complete.